Free express shipping Australia-wide, from Sydney

CRBN Insoles

Policy

Privacy policy

Last updated July 2026

This policy explains what we collect, why, and how we look after it. In short: we collect what we need to fulfil your order and improve the site, nothing more.

What we collect

  • Details you give us: name, email, shipping address and order details when you buy or contact us.
  • Payment information: processed securely by Stripe on their hosted checkout. We never see or store your full card details.
  • Site usage: basic analytics such as device type, pages visited and time on site, collected via cookies and analytics tools only when those tools are enabled.

How we use it

To process and ship your order, answer your questions, handle returns, and improve the site and our products. We don't sell your personal information. We share it only with the providers needed to run the store, for example our payment processor (Stripe), shipping carriers, and, if you contact us through a form, our form provider.

Your rights & security

You can ask us to access, correct or delete your personal information, and opt out of any marketing at any time. We protect your data with SSL encryption and secure, reputable third-party services, and we restrict who can access it. We don't knowingly collect data from children under 13.

To make a privacy request, email crbninsoles@gmail.com.


Questions about this policy? Email us atcrbninsoles@gmail.com.